We allow backorders for some products that are temporarily out of stock. Bare in mind a backorder can take from 7 to 15 days to be processed.
Dispatch & Delivery Times
We would love to sell our terrariums nationwide, unfortunately we are currently restricted to selling or delivering our terrariums in Central and North Christchurch and Kaiapoi area. However, our pots, plants and other products can be shipped New Zealand Wide.
Terrariums can be delivered to the following post-codes: 7670, 7630, 8011, 8013, 8014, 8041, 8051, 8052, 8053, 8061, 8062, 8083. A pickup option is available from our home in Dallington, Christchurch.
We currently dispatch terrariums and plant orders on Monday, Tuesday and Wednesday each week. If your order is placed between 1:30pm Wednesday – Sunday it will be dispatched the following Monday. For any other order that does not involve live plants we will dispatch Monday to Friday.
Delivery time is usually within 10 working days. Your order may be processed faster than this, or may be delayed depending on the availability of our stock levels and other factors. If this is the case, we will be in touch to let you know.
Click and Collect
Our shop is online but if you wish to collect your order from our home in Dallington, Christchurch, please contact us via email at email@example.com and we will arrange a time.
Returns and exchange details
Please note that within our obligations under the Consumer Guarantees Act we do not offer product refunds or exchanges for change of mind.
Terrariums and plants are perishable and fragile items and for that reason CANNOT be returned or exchanged.
For any other product we are happy to make a full refund or product exchange to you if for the unlikely reason it’s proven to be faulty. To make a return and claim a refund, please contact us at firstname.lastname@example.org within five days of receiving it.
—HOW TO REPORT DAMAGE—
1. Take photo of damaged packaging (smashed box, dents, etc).
2. Take photo of interior damage (item still in package broken) if possible.
3. Take photo of item damage.
4. Email us at email@example.com with photos and description.
5. You will be contacted within 24 hours explaining the next steps of the claim process.
*Please note that refunds may take a few weeks to receive.
Lost Package? On extremely rare occasions packages are shown as delivered via delivery confirmation/tracking but a customer reports it stolen or missing. In such a case please contact us as soon as possible at firstname.lastname@example.org.
Please make sure you supply us with your contact phone number & full and correct shipping address. Should you enter the wrong address, do contact us as soon as possible. We are unable to accept responsibility for lost or stolen items that have been delivered to a wrong address.